Effective Date: 08/03/2025

Horse Harmony ("we," "our," or "us") is committed to protecting your privacy and ensuring that any personal information you provide is handled securely and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website www.horseharmony.com.au or engaging with our services, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy.

We collect personal information to provide our services, respond to inquiries, and improve customer experiences. The types of personal information we may collect include:

• Personal Details: Name, phone number, and email address.
• Horse-Related Information: If you submit inquiries about training or services, you may provide details about your horse.
• Website Usage Data: We may collect IP addresses, browser types, and activity data through cookies and analytics tools.

You have the option to opt out of data collection, except where required for essential services.

We collect personal information in the following ways:

• Directly from You: When you contact us, make an inquiry, or complete a form on our website.
• Automatically: Through cookies, analytics, and tracking tools when you browse our website.
• From Third Parties: If you interact with our social media pages or online advertising, we may receive limited data related to those interactions.

You can manage cookie settings through your browser.

We use your personal information for:

Responding to inquiries and providing our services.

Improving our website and customer experience.

Complying with legal obligations.

We do not sell, rent, or share personal data with third parties for marketing purposes.

We may share your personal information:

With service providers (e.g., IT support) necessary for business operations.

When required by Australian law or legal authorities.

If we believe disclosure is necessary to protect our business, customers, or website security.

How We Store and Protect Your Information

We take reasonable security measures to protect your data from unauthorised access, misuse, or loss, including:

• Secure website hosting via GoDaddy, including SSL encryption.
• Restricted access to customer data within our business.

Despite these precautions, no online platform is completely secure. By using our services, you acknowledge this risk.

Your Privacy Rights & Choices

Under Australian privacy laws, you have the right to:

• Request access to the personal information we hold about you.
• Request corrections if your information is inaccurate.
• Request deletion of your personal information where legally permitted.

To exercise these rights, contact us at: contacthorseharmony@gmail.com

Our website may contain links to third-party websites (e.g., social media, booking platforms). We do not control or take responsibility for their privacy practices. Please review their policies before sharing personal information.

We may update this Privacy Policy periodically to reflect legal changes or business needs. The latest version will always be available on our website.